Refund Policy

We hope you are satisfied with your purchase. If not, we have made the return process simple and straightforward.

Return and Refund

Keenergy Power is committed to providing return and refund services to all customers within the European Union.

If you purchased directly from our official website keenergypower.com, you may request a return or refund in accordance with our return policy.

Please note that all returns are processed within the EU, and specific timelines may vary depending on local laws and logistics conditions.

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

30-Day Money-Back Guarantee

Keenergy Power offers a 30-day money-back guarantee for goods purchased directly from keenergypower.com. If you are unsatisfied for any reason, please let us know within 30 days of receiving your product. Once we receive the item and confirm its condition, we will refund the full purchase price.

To return an item, please contact us at support@keenergypower.com before shipping. Our team will respond within 24 hours on business days.

Please contact support@keenergypower.com to confirm your return before shipping.

Return Instructions

  1. You purchased the product directly from keenergypower.com.

  2. You contact Keenergy Power and begin the return process within 30 days from the original shipment date.

  3. The product is returned in the original packaging with all materials included, in new or as-new condition.

  4. You provide your order number and return label number.

Important Notes

  • For returns due to reasons other than product quality, customers are responsible for return shipping costs.

  • If delivery is refused, additional shipping costs may be deducted from your original payment.

  • For quality issues, Keenergy Power will provide a full refund or a one-time free replacement within 14 business days of receiving the product.

Lost or Damaged Products

  • If the product was not delivered or lost, please contact us immediately.

  • If the product was damaged or incorrect, contact us with videos or photos as proof.

Refund Process

  • Refunds for non-quality issues follow the 30-Day Money-Back Guarantee.

  • Refunds for quality issues may be partial depending on usage time after 30 days of purchase.

  • Refunds will be processed within 14 business days after the product is returned to the German address. Refunds will be issued to the original payment method.

  • If the refund is not received within 14 business days, please contact support@keenergypower.com.

Payment Security

All payments are processed securely via trusted third-party providers (PingPong), including Visa, Mastercard, American Express, JCB, Diners Club, Discover, Klarna.